Refund policy

At HummingHaus, every rug is handcrafted with care. We want you to love what arrives at your door — and if something isn't right, we're here to make it right.

Last updated: May 2026

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 days of delivery and we will arrange a replacement at no additional cost.

To raise a claim:

  • Email images of the damage to humminghaus@gmail.com | support@humminghaus.com
  • Or call us on +91-7829735141 | 7393835141

Please act quickly the sooner we receive your request, the smoother the replacement process.

Return Shipping

We offer reverse pickup wherever available. For pin codes not covered by our pickup service, you will need to self-ship the item back to us in its original condition.

Conditions for Return

To be eligible for a replacement, the item must be:

  • Reported within 3 days of delivery with clear photographic / Video evidence sent to humminghaus@gmail.com | support@humminghaus.com Or Via Whatsapp +91-7829735141 | 7393835141
  • Returned in its original condition — rolled, wrapped and packed as received

How to return:

  1. Email us at humminghaus@gmail.com with photos of the damage within 3 days of delivery
  2. We will confirm your return request within 24–48 hours
  3. If reverse pickup is available at your pin code, we will schedule a pickup at no cost to you
  4. If reverse pickup is not available at your pin code, you will need to self-ship the item to our address. We recommend using a trackable courier service — HummingHaus will not be responsible for items lost or damaged in transit during self-shipment
  5. Once we receive and inspect the returned item, your replacement will be processed within 7–10 business days

We are unable to accept returns under the following circumstances:

  • Damage caused by misuse or mishandling of the product after delivery
  • Accidental damage after delivery
  • Any part, accessory or component of the rug is missing
  • Items purchased during a sale, offer or promotional event
  • Custom or made-to-order rugs unless they arrive damaged or defective

Rug coating charges — if you opted for a protective coating on your rug at the time of order, the coating amount is non-refundable under any circumstances, regardless of the reason for return