At HummingHaus, your privacy is our priority. We are committed to protecting your personal data and handling it with transparency, care and respect. Please read this policy carefully before using our website or services.
Last updated: May 2026
1. Who We Are
HummingHaus is a handmade rug and carpet brand based in Mirzapur, Uttar Pradesh, India. We operate through our website humminghaus.com and are the sole data controller for all personal information collected through it.
For any privacy-related queries, contact us at: ✉️ humminghaus@gmail.com | shop@humminghaus.com | support@humminghaus.com 📞 +91-7829735141
2. What Data We Collect
We only collect personal data that you voluntarily provide to us when creating an account or placing an order. We do not collect data from visitors who do not place an order or register with us.
The data we collect includes:
- Full name
- Email address
- Shipping address
- Billing address
- Order history (date of first order, date of last order, number of orders)
- Total spend and average order value
3. How We Use Your Data
Your personal data is used exclusively for the following purposes:
- Processing and fulfilling your orders
- Communicating order updates, shipping information and delivery confirmations
- Providing customer support
- Sending promotional communications — only with your explicit consent
- Improving our products, content and services based on purchase patterns
We do not use your data for any purpose beyond the above without your prior consent.
4. Data Sharing & Third Parties
HummingHaus does not sell, rent or transfer your personal data to any third party for commercial purposes.
Your data may be shared only in the following limited circumstances:
- With logistics and courier partners solely for the purpose of delivering your order
- With payment gateway providers to process transactions securely
- If required by law or a government authority
All third-party partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
5. Data Security
We implement multiple levels of data security to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our website is SSL encrypted and all payment transactions are processed through secure, PCI-compliant payment gateways.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse site traffic. Cookies do not contain personally identifiable information.
You may choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for promotional communications at any time
- Request deletion of your personal data, subject to any legal obligations we may have to retain it
To exercise any of these rights, please send a written request to shop@humminghaus.com | support@humminghaus.com & humminghaus@gmail.com. We will respond within 7 business days.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to fulfil orders and comply with legal obligations. If you request deletion of your account, your data will be removed from our systems within 30 days, except where retention is required by law.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
For any questions, concerns or requests related to your privacy:
✉️ humminghaus@gmail.com | shop@humminghaus.com | support@humminghaus.com 📞 +91-7829735141
🕐 Mon–Sat, 10am–6pm IST