The Basics

• Return window: 7 days from delivery
• Refund format: Store credit points (1 INR = 1 Credit Point)
• Pickup: Arranged by HummingHaus within 3–5 working days
• Applies to: Online purchases only — not applicable on custom or made-to-order rugs

How to Return

Step 1 — Contact Us Call or email us within 7 days of delivery to initiate your return: 📞 +91-7393835141 | 7829735141 ✉️  support@humminghaus.com shop@humminghaus.com 

Step 2 — Schedule Pickup We will arrange a pickup from your address within 3–5 working days at a mutually convenient time. No need to drop it off anywhere.

Step 3 — Pack Your Rug Pack the rug in its original packaging material. If the original packaging is damaged or unavailable, please mention this when raising your return request — our Customer Service team will arrange a tamper-proof packet for you. Please ensure the package is securely sealed before the pickup agent arrives.

Step 4 — Quality Inspection Once the rug arrives at our warehouse, it undergoes a quality check. This typically takes up to 5 working days from receipt.

Step 5 — Credit Points Issued If the rug passes quality inspection, your refund will be issued as store credit points within 5 working days of inspection completion.

Store Credit Points

• Credit points are issued at the rate of 1 INR = 1 Credit Point
• Points are valid for 1 year from the date of issue
• Points can be redeemed on any standard product on humminghaus.com
• Points cannot be used for custom or made-to-order rugs
• Points can only be redeemed online — not in person or over the phone

What Cannot Be Returned

The following are not eligible for return under this policy:

• Custom or made-to-order rugs of any kind
• Rugs purchased via Cash on Delivery (COD)
• Rugs pruchased during any sale or disocunt.
• Rugs that have been used, washed, altered or soiled in any way
• Rugs with missing, damaged or altered original packaging, labels or tags
• Rugs with altered or illegible serial numbers
• Rugs where size alteration has been requested or carried out
• Damaged items reported after 48 hours of delivery
• Items that fail the quality inspection at our warehouse

Terms & Conditions

• The return must be initiated within 7 days of delivery — no exceptions
• The rug must be returned in the exact condition it was delivered — unused, unwashed and unaltered
• Original packaging, labels and tags must be intact
• If you receive a damaged or defective item, notify us within 48 hours with photographs sent to support@humminghaus.com
• Refunds or credit points will only be issued after the returned item has passed quality inspection
• HummingHaus reserves the right to reject a return if the item does not meet the above conditions

Rug Coating — Important Note

If you opted for a protective coating on your rug at the time of purchase, please note that the coating charge is strictly non-refundable under all circumstances, including returns, cancellations or exchanges. Only the base product amount (minus coating charges) will be considered for credit point issuance.

Contact Us

For any return queries:

✉️ shop@humminghaus.com | support@humminghaus.com

📞 +91-7393835141 | 7829735141

🕐 Mon–Sat, 10am–6pm IST