HummingHaus
Easy Returns
We want you to love your rug. If for any reason you are not completely satisfied with your purchase, we have made the return process as simple and hassle-free as possible.
Last updated: 8 June 2026
The basics
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Return window
7 days from delivery.
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Refund format
Store credit points (1 INR = 1 credit point).
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Pickup
Arranged by HummingHaus within 3–5 working days.
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Applies to
Online purchases only — not applicable on custom or made-to-order rugs.
How to return
Step 1 — Contact us
Call or email us within 7 days of delivery to initiate your return.
Step 2 — Schedule pickup
We arrange a pickup from your address within 3–5 working days at a convenient time. No need to drop it off anywhere.
Step 3 — Pack your rug
Pack the rug in its original packaging. If it is damaged or unavailable, mention this when raising your request and we will arrange a tamper-proof packet. Ensure the package is securely sealed before the pickup agent arrives.
Step 4 — Quality inspection
Once the rug reaches our warehouse it undergoes a quality check, typically up to 5 working days from receipt.
Step 5 — Credit points issued
If the rug passes inspection, your refund is issued as store credit points within 5 working days of completion.
Store credit points
  • Issued at the rate of 1 INR = 1 credit point
  • Valid for 1 year from the date of issue
  • Redeemable on any standard product on humminghaus.com
  • Cannot be used for custom or made-to-order rugs
  • Redeemable online only — not in person or over the phone
What cannot be returned
  • Custom or made-to-order rugs of any kind
  • Rugs purchased via Cash on Delivery (COD)
  • Rugs purchased during any sale or promotional discount (not eligible for return or exchange)
  • Rugs that have been used, washed, altered or soiled in any way
  • Rugs with missing, damaged or altered original packaging, labels or tags
  • Rugs with altered or illegible serial numbers
  • Rugs where size alteration has been requested or carried out
  • Damaged items reported after 48 hours of delivery
  • Items that fail the quality inspection at our warehouse
Terms & conditions
  • The return must be initiated within 7 days of delivery — no exceptions
  • The rug must be returned in the exact condition it was delivered — unused, unwashed and unaltered
  • Original packaging, labels and tags must be intact
  • If you receive a damaged or defective item, notify us within 48 hours with photographs sent to support@humminghaus.com
  • Refunds or credit points will only be issued after the returned item has passed quality inspection
  • HummingHaus reserves the right to reject a return if the item does not meet the above conditions
Rug coating — important note
If you opted for a protective coating at the time of purchase, the coating charge is strictly non-refundable under all circumstances, including returns, cancellations or exchanges. Only the base product amount (minus coating charges) is considered for credit point issuance.
Contact us
For any return queries:
support@humminghaus.com · shop@humminghaus.com
+91-7393835141 · +91-7829735141
Mon–Sat, 10am–6pm IST
Each HummingHaus rug is made to order in Mirzapur — carrying forward 60 years of family craft.