HummingHaus
Exchange & Refund Policy
At HummingHaus, every rug is handcrafted with care. We want you to love what arrives at your door — and if something isn't right, we are here to make it right.
Last updated: 8 June 2026
1 · Damaged or defective items
If your order arrives damaged or defective, please contact us within 3 days of delivery and we will arrange a replacement at no additional cost. The sooner we receive your request, the smoother the replacement process.
To raise a claim:
· Email clear photographs of the damage to support@humminghaus.com
· Or call / WhatsApp us on +91-7829735141 · +91-7393835141
2 · How to return
1
Email us at support@humminghaus.com with photos of the damage within 3 days of delivery.
2
We confirm your return request within 24–48 hours.
3
If reverse pickup is available at your pin code, we schedule a collection at no cost to you.
4
If reverse pickup is not available, you self-ship the item back to us in its original condition. We recommend a trackable courier — HummingHaus is not responsible for items lost or damaged during self-shipment.
5
Once we receive and inspect the returned item, your replacement is processed within 7–10 business days.
3 · Conditions for return
To be eligible for a replacement, the item must be:
  • Reported within 3 days of delivery with clear photographic evidence
  • Returned in its original condition — rolled and packed as received
  • Accompanied by your original proof of purchase
4 · Non-refundable & non-returnable circumstances
We are unable to accept returns or process refunds under the following circumstances:
  • Damage caused by misuse or mishandling of the product after delivery
  • Accidental damage after delivery
  • Any part, accessory or component of the rug is missing
  • Items purchased during a sale, offer or promotional event
  • Custom or made-to-order rugs unless they arrive damaged or defective
Rug coating charges — if you opted for a protective coating on your rug at the time of order, the coating amount is non-refundable under any circumstances, regardless of the reason for return.
5 · Cancellations
Orders placed during a sale or promotional offer are not eligible for cancellation or refund.
For all other orders, cancellation requests must be made before the rug enters production. Once weaving has commenced, we are unable to cancel the order as the rug is being made specifically for you.
To request a cancellation, contact us immediately at support@humminghaus.com · +91-7829735141 · +91-7393835141
6 · Custom & made-to-order rugs
As all HummingHaus rugs are handmade to order, we are unable to accept returns or cancellations on custom orders unless the item arrives damaged or defective. Please review your order details carefully before confirming.
7 · Refund processing
Once your return is received and inspected, we will notify you of the outcome within 3–5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.
Please note — original shipping charges, if any, are non-refundable.
Contact us
For any return, refund or cancellation queries:
support@humminghaus.com
+91-7829735141 · +91-7393835141
Mon–Sat, 10am–6pm IST
Each HummingHaus rug is made to order in Mirzapur — carrying forward 60 years of family craft.