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Rug Warranty

In case of manufacturing defect depending upon the construction / weaving HummingHaus all products come with warranty upto 18months, refer below :

 

 Hand-knotted Carpets   18 Months 
Hand-tufted Carpets , Rugs & Dhurrie  12 Months

 

In case of a defect found kindly notify us via e-mail at shop@humminghaus.com or call +91-7829735141 along with 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under the warranty policy, we will provide you the best possible resolution. Warranties are non-transferable. Proof of original purchase is also required.Logistic charges to be borne by the customer, HummingHaus can arrange for pickup & delivery for customer vantage. If HummingHaus replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.

Defects outside product warranty entitlement:

  • Pile Shredding is normal with natural fibers, this will reduce with time and usage.
  • Please keep this in mind when ordering online, as supplied item may differ very slightly from pictured product.
  • Occasional sprouting pulls or loss of single tufts of fiber.
  • Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat or certain atmospheric gases.
  • Rolling marks. (These can disappear with routine vacuuming)
  • Matting and crushing in rugs, which can be minimised by proper maintenance of the rug.
  • Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours.
  • Avoid exposure to direct sunlight to prevent fading.
  • Please keep this in mind when ordering online, as supplied item may differ very slightly from pictured product.
  • This is handmade rugs / carpets from India. Each rug is created by an individual artist and has its own identity and design / color variation, slight variation on these handmade carpet & rugs is not considered as fault but charm of this traditional process.