HummingHaus
Shipping Policy
Every rug begins its journey on a loom in Mirzapur and ends it at your door. We take as much care with how we ship our rugs as we do with how we make them.
Last updated: 8 June 2026
Delivery timelines
Ready to ship
2–5 days to dispatch
In stock and ready to go. Delivery typically 5–10 business days after dispatch, depending on location.
Made to order
4–6 weeks
Most of our collection. Woven specifically for you in your chosen size, colour and material, from the date of order confirmation.
We know that is longer than clicking “add to cart” on a mass-produced rug. But what arrives at your door will have been made by a human being, with skill passed down for generations — and most of our customers agree it is worth the wait. If you have a specific deadline or occasion in mind, please reach out before placing your order and we will do our best to accommodate you.
1 · Free shipping — always
Every order placed on humminghaus.com ships free across India. No minimum order value, no hidden charges at checkout.
2 · Shipping days
We dispatch orders Monday to Saturday. We do not ship on Sundays or public holidays.
3 · Order tracking
Once your order is dispatched and handed to our logistics partner, you will receive an email with your AWB (tracking number) so you can follow your shipment in real time.
4 · Packaging
Every rug is carefully rolled and packed to ensure it arrives in pristine condition. We use protective packaging designed specifically for handmade textiles to prevent any damage during transit.
5 · Address accuracy
Please double-check your delivery address before placing your order. All shipments are sent to the address provided at checkout. Incorrect addresses may cause delays, and HummingHaus cannot be held responsible for deliveries made to an incorrectly entered address.
6 · Damaged in transit
In the rare event that your order arrives visibly damaged during delivery:
  • Do not accept the package if the damage is visible at the time of delivery — refusing it keeps responsibility with the courier
  • If you have already accepted the package and discover damage, contact us within 3 days at support@humminghaus.com with clear photographs
  • We will arrange a replacement at no additional cost to you
  • No additional shipping charges will apply for damaged item replacements
7 · Pin code availability
We ship to most pin codes across India through our trusted courier partners. In rare cases where your pin code is not serviceable, we will contact you to arrange an alternative delivery solution.
Contact us
For any shipping queries or to check on your order status:
support@humminghaus.com · shop@humminghaus.com
+91-7829735141 · +91-7393835141
Mon–Sat, 10am–6pm IST
Each HummingHaus rug is made to order in Mirzapur — carrying forward 60 years of family craft.