At HummingHaus, every rug begins its journey on a loom in Mirzapur and ends it at your door. We take as much care with how we ship our rugs as we do with how we make them.
Last updated: May 2026
1. Free Shipping — Always
Every order placed on humminghaus.com ships free across India. No minimum order value, no hidden charges at checkout.
2. Shipping Days
We dispatch orders throughout the week, Monday to Saturday. We do not ship on Sundays or public holidays.
3. Delivery Timeline
We want to be upfront about timelines — because our rugs are made by hand, not by machine.
Ready to Ship rugs: These are in stock and ready to go. Orders are dispatched within 2–5 business days of placement. Once dispatched, delivery typically takes 5–10 business days depending on your location.
Made-to-Order rugs (most of our collection): Every HummingHaus rug is handcrafted to order by artisans in Mirzapur. This means your rug doesn't exist yet — it will be woven specifically for you, in your chosen size, colour and material.
The general lead time for all made-to-order pieces is 4–6 weeks from the date of order confirmation. This includes rugs, carpets, cushions, baskets and all custom pieces.
We know that's longer than clicking "add to cart" on a mass-produced rug. But what arrives at your door will have been made by a human being, with skill that has been passed down for generations. We believe that's worth the wait — and most of our customers agree.
If you have a specific deadline or occasion in mind, please reach out to us before placing your order and we'll do our best to accommodate you.
4. Order Tracking
Once your order is dispatched and handed over to our logistics partner, you will receive an email with your AWB (tracking number) so you can follow your shipment in real time.
5. Packaging
Every rug is carefully rolled and packed to ensure it arrives in pristine condition. We use protective packaging designed specifically for handmade textiles to prevent any damage during transit.
6. Address Accuracy
Please double-check your delivery address before placing your order. All shipments are sent to the address provided at checkout. Incorrect addresses may cause delays and HummingHaus cannot be held responsible for deliveries made to an incorrectly entered address.
7. Damaged in Transit
In the rare event that your order arrives visibly damaged during delivery:
- Do not accept the package if the damage is visible at the time of delivery — refusing the package keeps responsibility with the courier
- If you have already accepted the package and discover damage, contact us within 3 days at humminghaus@gmail.com with clear photographs
- We will arrange a replacement at no additional cost to you
- No additional shipping charges will apply for damaged item replacements
8. Pin Code Availability
We ship to most pin codes across India through our trusted courier partners. In rare cases where your pin code is not serviceable by our logistics partners, we will contact you to arrange an alternative delivery solution.
Contact Us
For any shipping queries or to check on your order status:
✉️ humminghaus@gmail.com | support@humminghaus.com 📞 +91-7829735141 🕐 Mon–Sat, 10am–6pm IST